Conference & Event Manager

Hotel: 

Charleston Embassy Suites

300 Court Street

Charleston, WV 25301

Conference & Event Manager

Full time

Atrium SPIRIT - where teamwork, passion and appreciation ignite service excellence

Job Title: Conference and Event Manager

Reports To: Director of Events (DOE) or Director of Sales & Marketing (DOSM)

Telecommute: No
Bonus Eligible: No
Direct Reports: No

Primary Purpose:
As the Conference and Event Manager, you will be the link between clients and hotel operations, ensuring events are planned and executed smoothly. Your role includes managing event bookings, optimizing revenue, and identifying up-sell opportunities.

Key Responsibilities:

• Client Liaison: Communicate with clients to finalize event documents.
• Banquet Coordination: Distribute Banquet Event Orders (BEOs) on time.
• Upselling: Present upgrade options to clients and manage agreements.
• Event Management: Conduct pre-and post-event meetings to ensure client satisfaction.
• Room Blocks: Monitor guest room allocations and optimize revenue.
• Payment Management: Oversee client payments from deposits to final billing.
• Documentation: Use hotel software to document interactions and attach necessary documents.
• Client Engagement: Coordinate tours and meetings, and be present during key event moments.
• Sales Support: Assist in sales activities and manage BEO documentation.
• Revenue Verification: Audit banquet checks for accurate revenue posting.
• Billing Oversight: Review bills post-event for accuracy.
• Commission Management: Process commission payments and manage loyalty points.
• Meeting Participation: Attend various event-related meetings.
• Clerical Tasks: Handle phone calls, reservations, billing inquiries, and maintain files.
• Social Media: Maintain hotel social media accounts with regular postings.

Qualifications:

• Experience: Minimum 2 years in event services or hotel group sales.
• Technology: Proficient in Microsoft Office, Delphi.FDC (Salesforce), and Social Tables.
• Travel: Less than 20%, valid driver’s license required.
• Competencies: Organizational agility, negotiating skills, and customer focus.

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At Atrium Hospitality, you’re a valued part of a team creating unforgettable guest experiences. We recognize and reward your dedication with competitive pay, great benefits, and exciting perks to support you on and off the job.

Including:

? Daily Pay - Get paid when you need it
? Exclusive Travel Discounts - Save big at Marriott and Hilton properties
? 401k Plans - Invest in your future
? Comprehensive Medical Insurance - Your health matters to us
? Additional Property-Specific Perks - Because every location has something special to offer

But we don’t just offer jobs-we help you build careers. With internship programs, training plans, hundreds of self paced on line classes, and opportunities at 70+ hotels nationwide, you can grow your future the way you want.

Ready to take the next step? Join a team that values you and your future!

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Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy