Conference & Event Manager

Hotel: 

Houston Marriott

9100 Gulf Freeway

Houston, TX 77017

Conference & Event Manager

Full time

Atrium SPIRIT - where teamwork, passion and appreciation ignite service excellence

Primary Purpose:

The primary purpose of the Taskforce Conference and Event Manager is to function as the remote client liaison with the property operations team to execute events by detailing group and events sales bookings that maximize revenues and create up-sell opportunities.

Work Performed:

The Taskforce Conference and Event Manager will be tasked with the following duties, responsibilities, and assignments:

Conference Service:

• Complete, review, and distribute Banquet Event Orders (BEOs), diagrams and resumes and participate in meetings as needed;
• Offer upgrade options to the client, collect the contracted deposit(s) and obtain their client’s  signature(s) on the BEOs;
• Communicate group details and changes to all property departments. Coordinate the client’s needs and  activities to ensure client’s expectations are met, and the property operates efficiently;
• In collaboration with the General Manager and Director, Sales & Marketing, conduct remote pre-conference and post-conference meetings with client and property staff as needed;
• Monitor guest room block and blocked event space to ensure group is meeting their contractual  obligations. Initiate release of unused guestrooms and event space on cut-off date to allow re-sale of  these rooms;
• Communicate with the client if there is a risk of attrition charges due to low pickup or lack of  food and beverage revenue;
• Oversee and administer the payment process to include securing payment of invoices and ensuring the  accuracy of the entire process as it relates to clients’ payment as stipulated in the sales contract;
• Maintain booking activities in property’s sales & catering software system to include documenting  accurate communication between the client, hotel staff, and the accounting department;
• Coordinate site tours, teams/zoom detailing meetings and tastings with clients and property’s operations team remotely, ensuring excellent communication to ensure a success client interaction for on property teams.
• Ensure group clients can make reservations and count on the property for accurate and timely  billing;
• Provide reporting assistance, menu, system auditing and data entry;
• Conduct system audits to ensure proper utilization and netting and claiming in F&B forecasting;

Taskforce:

• Serve in a temporary capacity due to the absence of a property’s Conference Service Manager or multiple events occurrences with limited property resources;
• Assist with onboarding and training of property sales team as well as mentoring sessions to include tracking, needs assessments, recommending action plan;
• Facilitate virtual and/or live role plays to provide feedback and coaching with new property sales team to include but not limited to the Director of Sales & Marketing, Director of Events, Conference Service Manager, Sales Manager, Catering Sales Manager, and Sales Coordinators;
• Develop and maintain learning resources for onboarding, mentoring, and learning and development forums to educate and update the property sales team to include creating project boards, communication tools, presentations, and documentation; and
• Any and all other work as required to complete the primary purpose of the position.

Qualifications:

Required Prior Experience:

5+ year of event sales experience or hotel event services, banquet, group sales

Preferred Prior Experience:

Prior experience with the group, and/or social Event market segments

Prior training experience

Required Education:

High school diploma or equivalent

Preferred Education:

Bachelor’s degree in Business

Administration, Sales & Marketing, Hotel and Restaurant Management, or related major

Preferred Licenses/ Certification:

Certified Meeting Professional (CMP)

Required Technology:

Proficient in Microsoft Office

Preferred Technology: Demonstrated experience with industry specific sales and catering programs including Delphi.fdc, and/or CI/TY, particularly in detailing Banquet Event Orders (BEOs), diagramming software such as Social Tables

Travel:

Up to 25 % travel

Must possess a valid driver’s license and  reliable transportation and the ability to be  available at off property meetings and  events with minimal notice

Physical:

Up to 8+ hours sitting at a desk and computer work

Other:

Excellent written and oral communication skills.

Competencies:

(38) ORGANIZATIONAL AGILITY

Knowledgeable about how organizations work; knows how to get things done both through formal channels and the informal network; understands the origin and reasoning behind key policies, practices, and procedures; understands the cultures of organizations.

(37) NEGOTIATING

Can negotiate skillfully in tough situations with both internal and external groups; can settle differences with minimum noise; can win concessions without damaging relationships, can be both direct and forceful as well as diplomatic; gains trust quickly of other parties to the negotiations; has a good sense of timing.

(15) CUSTOMER FOCUS

Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

 

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At Atrium Hospitality, you’re a valued part of a team creating unforgettable guest experiences. We recognize and reward your dedication with competitive pay, great benefits, and exciting perks to support you on and off the job.

Including:

? Daily Pay - Get paid when you need it
? Exclusive Travel Discounts - Save big at Marriott and Hilton properties
? 401k Plans - Invest in your future
? Comprehensive Medical Insurance - Your health matters to us
? Additional Property-Specific Perks - Because every location has something special to offer

But we don’t just offer jobs-we help you build careers. With internship programs, training plans, hundreds of self paced on line classes, and opportunities at 70+ hotels nationwide, you can grow your future the way you want.

Ready to take the next step? Join a team that values you and your future!

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Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy