Director of Housekeeping

The Director, Housekeeping I will be tasked with the following duties, responsibilities, and assignments: 

• Ensure financial goals of the department and the hotel are being met by managing labor costs, controlling expenses for supplies and equipment, and determining revenue-driving and cost-saving initiatives;   

• Create a best-in-class guest experience by engaging with guests, providing friendly service, meeting operational standards, resolving guest concerns, and ensuring that all Associates in Housekeeping and Laundry are doing likewise; 

• Training and educating Associates regarding brand standards and Cleanliness Assured; 

• Manage the department by ensuring Associates understand employment practices, recommending employment decisions and corrective action, supporting performance management, and implementing discipline; 

• Provide services to guests in an efficient and timely manner by coordinating with other departments and peers; 

• Recommend changes that could improve service and increase operational efficiency; 

• Perform and/or assist with cleaning duties as necessary; 

• Maintain records and daily reports of operations; 

• Maintain an accurate record of lost and found items; 

• Practice hotel emergency procedures to include fire, life, and safety; 

• Monitor property condition, cleanliness, and quality of product and service throughout hotel; 

• Follow all company safety and security policies and procedures, including reporting accidents, injuries and unsafe work conditions; 

• Support other departments as needed based on business demands; and 

• Any and all other work as required to complete the primary purpose of the position. 

Qualifications: 

Required Prior Experience: 

 3+ years of experience in Hotel Management 

Preferred Prior Experience:

Experience in Housekeeping Management

Required Education: 

High School Diploma or equivalent 

Preferred Education:

Associates degree or higher in hospitality, business, or related field 

Required Technology: 

Basic computer knowledge, including the Microsoft Suite of Word, Excel, PowerPoint Outlook, and Teams 

Experience with hotel information systems 

Required Physical: 

Able to lift a minimum of 50lbs occasionally 

Able to stand and/or walk for duration of scheduled shift 

Required Other: 

Flexible to working days, early mornings, evenings, nights weekends, holidays, and special events 

Excellent verbal and written communication skills 

Preferred Other:

Bi-Lingual