Profile: 
FLSA: Exempt 
Location: Property 
Telecommute: No 
Bonus Eligible: Yes 
Direct Reports: Yes - Multiple 
Reports To: General Manager or Assistant General Manager  

Primary Purpose: 

The primary purpose of the Executive Housekeeper is to provide guests with an excellent room experience, ensuring that all operational standards and procedures for the Housekeeping and Laundry Department (including brand and Atrium requirements) are being followed by all Associates.

Work Performed: 

The Executive Housekeeper will be tasked with the following duties, responsibilities, and assignments: 

• Ensure financial goals of the department and the hotel are being met by managing labor costs, controlling expenses for supplies and equipment, and determining revenue-driving and cost-saving initiatives;   

• Create a best-in-class guest experience by engaging with guests, providing friendly service, meeting operational standards, resolving guest concerns, and ensuring that all Associates in Housekeeping and Laundry are doing likewise; 

• Training and educating Associates regarding brand standards and Cleanliness Assured; 

• Manage the department by ensuring Associates understand employment practices, recommending employment decisions and corrective action, supporting performance management, and implementing discipline; 

• Provide services to guests in an efficient and timely manner by coordinating with other departments and peers; 

• Recommend changes that could improve service and increase operational efficiency; 

• Perform and/or assist with cleaning duties as necessary; 

• Maintain records and daily reports of operations; 

• Maintain an accurate record of lost and found items; 

• Practice hotel emergency procedures to include fire, life, and safety; 

• Monitor property condition, cleanliness, and quality of product and service throughout hotel; 

• Follow all company safety and security policies and procedures, including reporting accidents, injuries and unsafe work conditions; 

• Support other departments as needed based on business demands; and 

• Any and all other work as required to complete the primary purpose of the position. 

Qualifications: 

Required Prior Experience: 

 3+ years of experience in Hotel Management 

Preferred Prior Experience:

Experience in Housekeeping Management

Required Education: 

High School Diploma or equivalent 

Preferred Education:

Associates degree or higher in hospitality, business, or related field 

Required Technology: 

Basic computer knowledge, including the Microsoft Suite of Word, Excel, PowerPoint Outlook, and Teams 

Experience with hotel information systems 

Required Physical: 

Able to lift a minimum of 50lbs occasionally 

Able to stand and/or walk for duration of scheduled shift 

Required Other: 

Flexible to working days, early mornings, evenings, nights weekends, holidays, and special events 

Excellent verbal and written communication skills 

Preferred Other:

Bi-Lingual  

Competencies: 

(65) Managing Vision and Purpose 

Communicates a compelling and inspired vision or sense of core purpose; talks beyond today; talks about possibilities; is optimistic; creates mileposts and symbols to rally support behind the vision; makes the vision sharable by everyone; can inspire and motivate entire units or organizations.  
 

(15) Customer Focus 

Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.  
  

(21) Managing Diversity 

Manages all kinds and classes of people equitably; deals effectively with all races, nationalities, cultures, disabilities, ages and both sexes; hires variety and diversity without regard to class; supports equal and fair treatment and opportunity for all.