Job Description

Hotel: 

Norman Embassy Suites

2501 Conference Dr

Norman, OK 73069

Front Desk Associate

Full time

Atrium SPIRIT - where teamwork, passion and appreciation ignite service excellence

What’s In It For You?

The Atrium SPIRIT is a belief in the power of Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.

  • Career Growth & Learning - 40% of our management hires are internal promotions!
  • Get Paid When You Need It - Daily Pay option available.
  • Invest in Your Future - 401k plan with company match.
  • Comprehensive Health Coverage - Medical, dental, and vision insurance options.
  • Paid Time Off/Vacation Holiday-  Enjoy exclusive Atrium Traveler discounts to explore new destinations.

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Pay Rate: Starting $15/hr

Why work at the Norman Embassy Suites?

  • We have growth opportunities! Norman Embassy Suites has consistently been among the top Atrium Hospitality hotels with respect to internal promotions with 22 in 2022 and 24 in 2023.
  • Just off I-35 and Robinson, Norman Embassy Suites is in a BOOMING part of the SOONER city. Neighboring the growing 24th Avenue Shops, Norman Embassy Suites is a mere 15-minute ride from the University of Oklahoma’s campus.
  • With a close-knit group of hospitality professionals and top-quality people, the team at Norman Embassy Suites consistently boasts one of the lowest turnover rates in all of Atrium Hospitality’s hotels!
  • Hotel Discounts for all team members! Full comprehensive benefits package including medical, dental, vision, short/long-term disability, legal, 401k matching, and MORE!

Why Front Desk?

The Front Desk team is a key proponent of our company and hotel’s culture. As the face of our team, the primary purpose of the Front Desk Associate is to ensure that guests have an excellent beginning-to-end hotel experience.

Work Performed: 

The Front Desk Associate is tasked with the following duties, responsibilities, and assignments: 

  • Check-in and check-out guests;
  • Respond to guest inquiries and requests and resolve guest issues in a timely, friendly, and efficient manner;
  • Answer inquiries pertaining to hotel services, registration, shopping, dining, and travel directions;
  • Handle cash and credit card transactions and process guest accounts;
  • As needed, fulfill job responsibilities expected of a Concierge Attendant;
  • Ensure proper disinfecting/sanitization/cleaning of the hotel front desk, lobby, and administrative office;
  • Print and distribute Daily Event Sheet, door signs, reader board signs, key card items, etc.;
  • Fax, make copies, and arrange shipping and receiving of packages for guests, along with other services of the Business Center;
  • Follow all company safety and security policies and procedures; report accidents, injuries and unsafe work conditions to management.
  • Ensure the safety and security of guests through reporting any safety hazards that may pose a threat to guests and follow proper hotel key control procedures;
  • Any and all other work as required to complete the primary purpose of the position.

Qualifications: 

  • Required Experience: Professional customer service experience
  • Physical: Ability to lift, pull and push up to 50 pounds regularly, Ability to bend and squat repeatedly, Ability to walk and stand for duration of scheduled shift 
  • Availability: Flexible to working days, early mornings, evenings, weekends and holidays.

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Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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