Job Description

Hotel: 

Norfolk Sheraton

777 Waterside Drive

Norfolk, VA 23510

Front Office Manager

Full time

Atrium SPIRIT - where teamwork, passion and appreciation ignite service excellence

Why Work with Us?

At Atrium, we support our employees with training, resources, and opportunities for career growth. Many of our leadership hires come from internal promotions, and we offer the tools needed for professional development.

Benefits

  • Travel Discounts - Save on stays with our employee travel program.

  • Retirement Plan - 401k with company match.

  • Health Coverage - Medical, dental, and vision insurance options.

  • On-Site Perks - Free meals and parking (varies by property).

  • Career Development - Access to online courses and training programs.

  • Recognition Programs - Earn rewards for your contributions.

What you do?

  • Manage and train front desk staff, ensuring policies and procedures are followed.

  • Address guest concerns and escalate issues as needed.

  • Work with other departments to coordinate hotel services efficiently.

  • Monitor labor costs and expenses to meet financial goals.

  • Assist with maintaining cleanliness and order in front office areas.

  • Analyze revenue trends and implement strategies to improve performance.

  • Serve as Manager on Duty when required.

Requirements

  • Experience - At least 2 years in hotel front desk operations and 2 years in a supervisory role. Night audit experience is a plus.

  • Physical Requirements - Able to lift 50 lbs occasionally, 10 lbs regularly, and stand/walk for long periods.

  • Schedule - Must be available to work evenings, nights, weekends, and holidays as needed.

If you have experience in hotel front office management and enjoy leading a team, we’d love to hear from you!

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At Atrium Hospitality, you’re a valued part of a team creating unforgettable guest experiences. We recognize and reward your dedication with competitive pay, great benefits, and exciting perks to support you on and off the job.

Including:

? Daily Pay - Get paid when you need it
? Exclusive Travel Discounts - Save big at Marriott and Hilton properties
? 401k Plans - Invest in your future
? Comprehensive Medical Insurance - Your health matters to us
? Additional Property-Specific Perks - Because every location has something special to offer

But we don’t just offer jobs-we help you build careers. With internship programs, training plans, hundreds of self paced on line classes, and opportunities at 70+ hotels nationwide, you can grow your future the way you want.

Ready to take the next step? Join a team that values you and your future!

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Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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