Job Description

Hotel: 

Norfolk Sheraton

777 Waterside Drive

Norfolk, VA 23510

Front Office Manager

Full time

Atrium SPIRIT - where teamwork, passion and appreciation ignite service excellence

What’s In It For You?

The Atrium SPIRIT is a belief in the power of Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.

  • Career Growth & Learning - 40% of our management hires are internal promotions!
  • Get Paid When You Need It - Daily Pay option available.
  • Invest in Your Future - 401k plan with company match.
  • Comprehensive Health Coverage - Medical, dental, and vision insurance options.
  • Paid Time Off/Vacation Holiday-  Enjoy exclusive Atrium Traveler discounts to explore new destinations.

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Why Work with Us?

At Atrium, we support our employees with training, resources, and opportunities for career growth. Many of our leadership hires come from internal promotions, and we offer the tools needed for professional development.

Benefits

  • Travel Discounts - Save on stays with our employee travel program.

  • Retirement Plan - 401k with company match.

  • Health Coverage - Medical, dental, and vision insurance options.

  • On-Site Perks - Free meals and parking (varies by property).

  • Career Development - Access to online courses and training programs.

  • Recognition Programs - Earn rewards for your contributions.

What you do?

  • Manage and train front desk staff, ensuring policies and procedures are followed.

  • Address guest concerns and escalate issues as needed.

  • Work with other departments to coordinate hotel services efficiently.

  • Monitor labor costs and expenses to meet financial goals.

  • Assist with maintaining cleanliness and order in front office areas.

  • Analyze revenue trends and implement strategies to improve performance.

  • Serve as Manager on Duty when required.

Requirements

  • Experience - At least 2 years in hotel front desk operations and 2 years in a supervisory role. Night audit experience is a plus.

  • Physical Requirements - Able to lift 50 lbs occasionally, 10 lbs regularly, and stand/walk for long periods.

  • Schedule - Must be available to work evenings, nights, weekends, and holidays as needed.

If you have experience in hotel front office management and enjoy leading a team, we’d love to hear from you!

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Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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