Job Description

Hotel: 

Normal Marriott

201 Broadway Ave

Normal, IL 61761

Front Office Manager

Full time

Starting Compensation

$46,000 - $57, 000

Expected Job Closing Date:

2025-06-23

Compensation is determined based on a variety of factors, including experience, skills, qualifications, and the specific location of the role. Actual pay may differ depending on these factors.

Atrium SPIRIT - Where teamwork, passion, & appreciation ignites service excellence.

What’s in it for you?

The Atrium SPIRIT is a belief in the power of Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.

  • Career Growth & Learning - 40% of our management hires are internal promotions!
  • Invest in Your Future - 401(k) plan with company match.
  • Comprehensive Health Coverage - Medical, dental, and vision insurance options.
  • Paid Time Off & Vacation - Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
  • Perks That Fit Your Life - Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
  • Purpose & Impact - Make a difference through Atrium’s community service and volunteer programs.

Job Description

We are seeking an experienced hospitality professional to lead the welcoming of our guests at our newly renovated Normal Marriott. This full-service hotel offers 228 guest rooms and over 24,000 square feet of event space, serving as a key venue for meetings, conferences, and social events in the Bloomington-Normal community. Ideally located near Illinois State University and Uptown Normal’s shops, dining, and cultural attractions, the Normal Marriott offers a prime opportunity to make an impact at a top-performing property.

What You Will Do:

  • Lead and inspire a team of front office associates, ensuring clarity in expectations and accountability in performance.
  • Champion exceptional guest experiences by anticipating needs, resolving concerns, and building loyalty.
  • Collaborate across departments to deliver seamless service and operational excellence.
  • Drive financial performance by managing labor costs, controlling expenses, and identifying revenue opportunities.
  • Maintain brand and cleanliness standards, stepping in to support operations when needed.
  • Serve as Manager on Duty, ensuring smooth operations and guest satisfaction at all times.
What We Are Looking For:
  • 2+ years of front desk experience - Because you’ve seen it all and know how to keep things running smoothly.
  • 2+ years of supervisory experience - Leadership isn’t new to you; you know how to coach, support, and elevate a team.
  • Tech-savvy with Microsoft Office - You can navigate Word, Excel, and Teams like a pro.
  • Flexible schedule availability - Hospitality never sleeps, and neither do you (well, not during your shift).
  • Physically able to lift and move as needed - You’re hands-on and ready to jump in when the team needs you.
What Atrium Leadership Looks Like:
  • Accountable Achiever - You own your results and celebrate your wins.
  • Agile Thinker - You adapt quickly and solve problems creatively.
  • Talent Curator - You grow people, not just teams.
  • Transparent Leader - You lead with honesty and clarity.
  • Leading with SPIRIT - Service, Perseverance, Inclusion, Respect, Integrity, and Teamwork guides everything you do.
Why Atrium?
Hear it from Maria O. "For anyone considering a career with Atrium, I highly recommend it. The company is big on internal promotions, and there are always opportunities to grow, whether it happens right away or down the road."

Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy

Application Instructions

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