Guest Services Manager

Hotel: 

Monterey Embassy Suites

1441 Canyon Del Rey Blvd

Seaside, CA 93955

Guest Services Manager

Full time

Starting Compensation

$29.50-$29.75

Expected Job Closing Date:

2025-06-24

Compensation is determined based on a variety of factors, including experience, skills, qualifications, and the specific location of the role. Actual pay may differ depending on these factors.

Atrium SPIRIT - Where teamwork, passion, & appreciation ignites service excellence.

What’s in it for you?

The Atrium SPIRIT is a belief in the power of Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.

• Career Growth & Learning - 40% of our management hires are internal promotions!
• Invest in Your Future - 401(k) plan with company match.
• Comprehensive Health Coverage - Medical, dental, and vision insurance options.
• Paid Time Off & Vacation - Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
• Perks That Fit Your Life - Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
• Purpose & Impact - Make a difference through Atrium’s community service and volunteer programs.

Job Description

Hourly Rate: $29.00 - $29.75

Primary Purpose:

The primary purpose of the Guest Service Manager is to provide for the day-to-day direction and operation of the Guest Service department.

Work Performed:

The Guest Service Manager will be tasked with the following duties, responsibilities, and assignments:

• Maximize revenue and profit potential while minimizing costs as it relates to guest services
• Organize, direct, and coordinate the work of the Guest Services Department for the optimal guest and associate experience.
• Carryout the consistent operations of the Guest Services Department and ensure that all standard operating procedures pertinent to Guest Services are followed
• Anticipate and address guest issues and establish proactive processes to promote guest satisfaction
• Develop and maintain relationships with associates, return guests and group contacts
• Recognize and seize all opportunities to increase guest loyalty, associate satisfaction, and profitability
• Accurate and timely preparation of daily, weekly, and month-end reports
• Recruit, train, and develop guest services team members
• Inspire associates to engage with guests, and provide friendly and courteous service
• All other work as required to complete the primary purpose of the position.

Must be available to work evenings, PM, weekends and Holidays.

Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

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