Lounge Server
Job Description
Hotel:
Hampton Roads Embassy Suites1700 Coliseum Drive
Hampton, VA 23666Lounge Server
Full time
Atrium SPIRIT - where teamwork, passion and appreciation ignite service excellence
What’s in it for you?
The Atrium SPIRIT is a belief in the power of Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.
- Career Growth & Learning - 40% of our management hires are internal promotions!
- Invest in Your Future - 401(k) plan with company match.
- Comprehensive Health Coverage - Medical, dental, and vision insurance options.
- Paid Time Off & Vacation - Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
- Perks That Fit Your Life - Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
- Purpose & Impact - Make a difference through Atrium’s community service and volunteer programs.
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Availability: Full Time, 2nd Shift
Starting At: $3.25 + tips
Join the team at Hampton Roads Embassy Suites as a Lounge Server and be at the heart of delivering exceptional guest experiences!
This role is integral to our hospitality operations, providing attentive service in our sophisticated lounge environment.
As a Lounge Server, you will welcome guests, take orders with precision, and ensure their comfort while collaborating closely with the kitchen team to guarantee timely and accurate food and beverage delivery.
This position offers opportunities for professional growth within our dynamic hotel chain, where dedication and excellence are recognized and rewarded. You will work alongside a passionate team of hospitality professionals, including bartenders, chefs, and management, fostering a collaborative environment that enhances guest satisfaction.
What sets this role apart is the chance to interact with diverse guests daily, making each day unique.
Elevate your career in hospitality with us, where your enthusiasm and commitment can lead to exciting advancement opportunities!
Responsibilities
- You will provide excellent service to our guests by promptly taking and delivering accurate food and beverage orders in a friendly manner.
- We expect you to maintain cleanliness and organization of the lounge area, ensuring tables are cleaned and reset efficiently after each guest's use.
- You shall actively listen to guest requests or concerns, addressing them professionally and escalating to management as needed.
- We rely on you to assist with preparing the lounge for opening and closing procedures, including inventory checks and restocking supplies.
- You will engage with guests by sharing knowledge about menu items and specials, making personalized recommendations based on their preferences.
- We expect you to adhere to all safety and health regulations while handling food and beverages, maintaining high standards of hygiene.
- You shall collaborate effectively with kitchen staff and other team members to ensure smooth operation during peak hours.
- We count on you to handle financial transactions accurately, processing payments and providing change or receipts as necessary.
Requirements
- You must have excellent verbal communication skills to engage with guests and ensure their satisfaction.
- We require you to possess strong multitasking abilities for managing multiple tables simultaneously without compromising service quality.
- You should demonstrate a proactive approach in anticipating guest needs and offering appropriate recommendations on beverage options.
- You need to be knowledgeable about our menu offerings, including ingredients and preparation methods, to accurately answer any guest inquiries.
- We expect you to maintain cleanliness and organization of the lounge area, ensuring all seating and dining areas are presentable at all times.
- You must exhibit reliable cash handling skills for processing payments and providing accurate change efficiently.
- You should have the ability to work collaboratively with kitchen staff and other servers to coordinate timely food delivery.
- We seek someone who can effectively manage time during high-volume periods to deliver prompt and attentive service.
Skills
- Customer Service
- Communication Skills
- Attention to Detail
- Multitasking
- Problem Solving
- Teamwork
- Adaptability
- Time Management
- Food Safety Knowledge
- Upselling Techniques
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Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy
Application Instructions
Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!
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