Restaurant Associate

Availability: 1st and 2nd shifts, weekends required

Starting Wage: $10/hr

Summary

Join the vibrant team at Holiday Inn Bowling Green as a Restaurant Associate, where you will play an essential role in delivering exceptional dining experiences to our guests. As part of our esteemed hospitality brand, you will have the opportunity to grow and develop within a supportive and dynamic environment. In this position, you will engage directly with guests, ensuring their dining needs are met with efficiency and warmth. You will collaborate closely with kitchen staff and the restaurant management team to maintain a seamless operation. This unique role offers a chance to hone your skills in customer service while also opening doors for advancement in the hospitality industry. If you are passionate about guest satisfaction and thrive in a team-oriented setting, we encourage you to bring your enthusiasm to our diverse and inclusive workplace.

Responsibilities

• You shall greet and welcome guests in a friendly and professional manner, ensuring they feel valued from the moment they enter.

• We expect you to assist with seating arrangements, guiding guests to their tables and providing them with menus promptly and accurately.

• You will take food and beverage orders efficiently, ensuring clarity and understanding of each guest's preferences and dietary requirements.

• We anticipate that you communicate effectively with kitchen staff to relay special requests or modifications to orders, ensuring accuracy and timeliness.

• You shall serve dishes and drinks courteously, maintaining high standards of presentation and service delivery throughout.

• We expect you to handle billing processes accurately by preparing checks, processing payments, and addressing any billing inquiries professionally.

• You will engage with guests post-meal for feedback, ensuring any concerns are addressed swiftly and enhancing overall guest satisfaction.

• We require you to maintain cleanliness and organization within the dining area, adhering to health and safety regulations consistently.

Requirements

• You must have excellent communication skills to effectively interact with guests and team members.

• We require you to possess strong problem-solving abilities to address guest inquiries and resolve any issues promptly.

• You should demonstrate proficiency in operating point-of-sale systems for processing transactions accurately.

• We expect you to maintain cleanliness and organization of the dining area, ensuring a welcoming environment for all guests.

• Your ability to work collaboratively within a diverse team will be essential to delivering exceptional service.

• Demonstrating knowledge of menu items and specials is necessary to assist guests with informed dining choices.

• You are responsible for adhering to health and safety regulations to ensure food quality and guest well-being.

• Bringing enthusiasm and a positive attitude is crucial to enhancing the overall dining experience for our guests.

Skills

• Customer Service

• Food Preparation

• Team Collaboration

• Communication Skills

• Problem Solving

• Time Management

• Attention to Detail

• Cash Handling

• Menu Knowledge

• Multitasking